Grievance Policy

We are dedicated to providing exceptional customer service and ensuring the prompt and effective redressal of grievances and complaints for our customers.
Here’s how we facilitate this process:

Dedicated Support Team:
We have a specialized grievance redressal team trained to assist customers with any complaints or issues they may encounter. This team is committed to guiding customers through the entire process of lodging and tracking their complaints.

Multiple Channels of Communication:
Customers can reach out to us through various channels, including email, phone, or our website. We ensure that each complaint is acknowledged within 24 hours.

Efficient Resolution Process:
– Our goal is to resolve customer grievances within 7 working days. For more complex issues, we maintain transparent communication, keeping the customer informed about the progress and expected resolution time.
– If any customer is unsatisfied with the initial resolution, we have an escalation mechanism in place to ensure their concerns are addressed at higher levels within our organization.