Grievance Policy

Last modified: May 23, 2024

Customer Grievance Redressal Policy:

We are dedicated to providing exceptional customer service and ensuring the prompt and effective redressal of grievances and complaints for our customers.
Here’s how we facilitate this process:

Dedicated Support Team:
We have a specialized grievance redressal team trained to assist customers with any complaints or issues they may encounter. This team is committed to guiding customers through the entire process of lodging and tracking their complaints.

Multiple Channels of Communication:
Customers can reach out to us through various channels, including email, phone, or our website. We ensure that each complaint is acknowledged within 24 hours.

Efficient Resolution Process:
– Our goal is to resolve customer grievances within 7 working days. For more complex issues, we maintain transparent communication, keeping the customer informed about the progress and expected resolution time.
– If any customer is unsatisfied with the initial resolution, we have an escalation mechanism in place to ensure their concerns are addressed at higher levels within our organization.

Non-Toll Free No.
(local charges applicable)
From 9:30 AM to 6:30 PM
(Monday to Saturday)
Level 1 includes Website, Call, Email, WhatsApp. We capture the customers exact issue through digital communication and resolution is communicated to the customer instantly by a response call.

Level 1

Connect to our
Operations Manager
KM Sadaf
From 9:30 AM to 6:30 PM
(Monday to Saturday)

Level 2

Still not satisfied with the 
If your complaint was not resolved to your satisfaction, you may escalate it to our senior management.

Level 3

If not satisfied with the responses from WELFIN, you can lodge your grievances with SEBI at or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll-Free Helpline at 1800 22 7575 / 1800 266 7575.